Accident Protection Plan


Complimentary Care Cover Protection with any purchase of sofa from now till 25 December. Shop now!

What is the 5 Year Accident Protection Plan?

We know life is full of accidents, that's why we've teamed up with Care Cover to offer you a 5 Year Accident Protection Plan. This Protection Plan covers you against accidental damages and stains, so you can enjoy your new upholstered furniture in secure comfort.
When you purchase the Protection Plan you also receive a Care Cover Care Kit to help keep your upholstery looking its finest.

How can I get the Protection Plan?

For online purchases, browse the assortment here and choose the Protection Plan best fit for your product (whether it be leather or fabric and 1 seater or 2-4 seater). If you are buying a sofa larger than 4 seats, simply buy two Protection Plans to cover you.
If you are buying in our Sydney Showroom just talk to our friendly staff about the Protection Plan options.
Once you have purchased the product simply go to carecoveraustralia.com.au to register your Plan.

What is covered with my Protection Plan?

Accidental Stains (Including but not limited to):
  • drinks and food
  • ballpoint pens
  • markers and crayons
  • nail polish and lipstick
  • blood
  • acids, bleach and corrosive marks
  • cosmetics
  • waxes, glues and paint
  • chewing gum
  • human bodily fluids
  • pet bodily fluids
Accidental Damage (Including but not limited to):
  • scratches
  • rips
  • scuffs
  • burns
  • pet damage (one incident only)

What isn't covered with my Protection Plan?

Damage (Including but not limited to):
  • acts of god
  • dye transfer from other materials or clothing
  • manufacturing faults
  • rodents or insects
  • general wear and tear
  • damage accumulating over time. Only the most recent accident will be covered.
  • issues such as peeling and cracking, tearing, pilling and fraying that arise due to the quality of the materials or failure to properly maintain the product.
  • damage caused during shipping and delivery
  • a claim made against the manufacturer or an insurance company.
  • pet damage (after first claim)
If your product is damaged when it arrives to you, please contact our Customer Service.
For full Cover Care terms & conditions click here.

Who are Care Cover?

Care Cover is an Australian owned and operated company in operation for over 20 years. Care Cover forms part of a group of companies and brands owned by Mobile Services International Pty Ltd.
Find out more about Care Cover here.
Any extra questions? Contact us here or live chat with us below during our contact hours Mon-Wed, Fri: 9:30 am - 1:00 am, Thu: 9:30 am - 1:00 am, Sat, Sun: 10:00 am - 5:00 pm.

$50 off* your first order! Subscribe to our newsletter today.

Castlery

Castlery was founded with one ambition - to reinvent how furniture retail works. We design and produce furniture with great aesthetics at a competitive price point, without compromising on quality. By cutting out the middleman and keeping our inventory lean we can keep our costs down and extend the savings to you.