Warranty

Last updated on 20 October 2017

Castlery Pty Ltd (Australian Company Number (ACN) 27615061679) trading as Castlery and/or its authorised agents (“Castlery” or “we” or “us” or “our”) provides this warranty for its products that have been purchased in Australia (“Warranty”). This Warranty is subject to the Australian Competition and Consumer Act. The benefits provided in this Warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this Warranty relates. The Warranty period commences on the date of receipt of the goods.

Consumer guarantees:

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods not amount to a major failure. To the extent that they are compatible with the consumer laws in Australia, the exclusions and provisos that apply to the Castlery Warranty apply to the consumer guarantees.

This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and any subsequent purchaser buys the product ‘as is’, without the protection of the Warranty.

The Warranty does not cover products used for commercial purposes.

Exclusions:

Subject to the Australian Consumer Law, this warranty does not apply to any products sold as seconds, display pieces, repaired products, or products that have a defect In addition, this Warranty will not apply if:

(a) Repairs to a product are made or attempted by a service provider other than one approved by Castlery.

(b) The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.

(c) The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.

(d) The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.

(e) The product is tampered with in any way.

(f) The product is used outdoors.

(g) The product has not been purchased directly from Castlery.

We provide the following limited warranties subject to the following terms and conditions:

1. We will refund, give store credit or replace the Product as the case may be in the circumstances and to the extent required under the Law if the Product you receive

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

2. Where a refund, a store credit or replacement is to be provided under the terms of this warranty, we may to the extent permitted under the Law, require the return of the Product to us before refunding or replacing it.

3. Replacement products are subject to the same warranties as the original.

4. You must retain your proof of purchase for any manufacturer warranty claims.

5. If the problem is not major, we will repair the item within a reasonable time.

Warranty period:

Safety and quality is a big part of any Castlery product. We conduct stringent in-house quality of our products which is why we offer you:

TypeWarranty Coverage

Sofas, Sofas with moveable headrest, Armchairs, Beds, Storage Beds, Sofa Beds, Daybeds, Ottomans

Frame structure: 5 Year Limited Warranty

Soft furnishings: Foam, fibre fillings, feathers, fabric covers, stitching, leather: 2 Year Limited Warranty

Other components such as: zips, fasteners, springs, suspension, legs, and movable mechanisms: 2 Year Limited Warranty

Dining Chairs

2 Year Limited Warranty

TV Cabinetry, Sideboards/Buffets, Dining Tables, Bookcases, Free Standing Shelving

2 Year Limited Warranty

Office Chairs

2 Year Limited Warranty

Lighting and other Electrical Accessories

1 Year Limited Warranty

Mattress

10 Year Limited Warranty with exclusions:

  • Mattress fabric (including stains, burns, pilling, or loose covers)
  • Normal body indentations
  • Issues relating to comfort choice, ie the mattress is too firm or too soft. Comfort is subjective to the individual and are not considered a manufacturing fault.
  • New bed smell/odour

Rugs

1 Year Limited Warranty

Poufs

1 Year Limited Warranty

Stone and Marble

2 Year Limited Warranty

How to claim against defects?

To claim under this Warranty or a consumer guarantee, you must notify us within a reasonable time, generally 7 – 14 days from the defect occuring. You must notify Castlery Customer Service by ringing 1800 000 868 or emailing help.au@castlery.com and provide your name, delivery addresss, phone number, product details and description of the defect being claimed.

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Castlery

Castlery was founded with one ambition - to reinvent how furniture retail works. We design and produce furniture with great aesthetics at a competitive price point, without compromising on quality. By cutting out the middleman and keeping our inventory lean we can keep our costs down and extend the savings to you.